Managing email is often subject to contradiction:
1. It is the solution to all problems, saves money, saves time and makes everyone so happy they want to high-five each other.
2. It is a burden that even Hercules would call in sick to avoid.
Obviously both those statements contain a little hyperbole, but in the age of email there aren’t many of us who haven’t come unstuck because someone else has the crucial email stuck in their [inaccessible] inbox. Even here at the Information Management Service we face the many headed Hydra that is the email inbox.
The trick to successful email management is to find a middle ground (preferably closer to the first view than the second!) where your colleagues don’t mind filing things, and don’t see it as an extra thing on the ‘to do’ list. With email this can seem near impossible because it requires the action of moving the email to another location into whatever system or drive you use to share your business information. It all comes down to being able to demonstrate that actively managing email is worthwhile and not at all like the aforementioned Hydra.