Ok, Tuesday was quite a busy day for me and many of my colleagues here at The National Archives. It was brilliant to launch Operation War Diary and provide access to the unit war diaries online. If you haven’t already, you really must take a look at our First World War collections, and preferably get tagging!
For the first time we were able to make use of real time web analytics. This means that we could see data about how people were using our website second by second – where people were coming from, what pages were being used and what sorts of devices people were using.
A couple of things really stood out during the day and I wanted to share these with you. This is by no means a comprehensive evaluation of yesterday’s activity, just some observations by someone who loves statistics…
Mobile is more popular than desktop at some parts of the day
When I blogged about the redesign of nationalarchives.gov.uk back in September, I explained that one of the reasons for taking a new approach was that almost a fifth of our audience was using a tablet or mobile. But this is basically a flat average, and takes no account of daily fluctuation. Tracking the data in real time yesterday changed my view of that completely as it showed how the devices you use change at different times of the day.
During the working day, when you’re fairly desk-bound, desktop PCs rule – the highest peak I saw was at 1pm when 88% visitors (12% mobile/tablet) accessing www.nationalarchives.gov.uk were using a desktop. I’m *guessing* that 1pm was a desktop peak because so many of us eat lunch at our desks these days. But 25 minutes later when the BBC1 news had run a piece, desktop usage had dropped to 63% with mobile/tablet rising to 37%. This is really strong evidence of second screening – where viewers are using one device to watch TV, and a second device to enhance their experience, or interact with what they are watching. In the afternoon, desktop usage stepped back up again.
This second screening trend showed more strongly later too. During the same feature on the news at 6pm on BBC1, tablets/mobiles overtook desktops for the first time that I had seen – 55% visitors were using their mobile devices. Then during the 10pm news on BBC1, the split peaked at 59% mobile/tablet to 40% desktop (in fact, tablets were the most popular device type – 41%).
Mobile/tablet usage also rose when we’re commuting (hopefully on the train or bus, rather than the car…) and in the evening – from about 15% throughout the working afternoon, up to 30% on the evening commute as we caught up on what’s going on in the world.
We love TV and our behaviour is influenced by it
Looking at the trend throughout the day it’s really clear that our traffic peaks coincided with TV features. As well as the switch in devices used to access our site, a few other trends stood out as well when we’re gaining a lot of TV coverage:
- UK usage vastly increased. For example, our UK audience during our feature on the BBC1 evening news was 93% at 6.25pm (25 minutes earlier, it was 79%)
- We gain lots of new visitors. 83% of visitors were new during the 6pm news feature, compared to 71% at the start of the news
So yes, we’re a nation of TV lovers!
So why does all of this matter?
To some extent, it’s no surprise, but I was taken aback at the sheer fluctuation. It’s a real lesson in the importance of drilling down deep into data, and not just relying on averages. Likewise, I’m not going to rely purely on a day’s worth of peak data – I’m really interested to know what a typical day is like, and the differences between working weeks and weekends – but it’s really opened my eyes.
It matters because it will help us design better services – and I mean design in the broadest sense – layout, visuals, language, function. If we thought that mobile was important back in September, then Tuesday has completely reinforced that for me and should transform how we design all our services.