The National Archives recently started a new service where you can chat live to a colleague via the internet. This service is similar in idea to an email messenger service, where you can ask questions and receive answers immediately.
The National Archives’ latestÂ trialÂ inÂ the techonological world of interactive records enquiries is the webinar. OurÂ Chief Executive and Keeper, Oliver Morley, was the first to test this new way to talk to the public.
The livechat system is the next step in records advice; no waiting for emails or snail mail to arrive, just ask a question and receive an answer straightaway. In most cases we are able to answer the enquiry,Â but occasionallyÂ we may still refer the enquirer to our contact form.
How much better than days gone by… Continue reading »