OverÂ the last couple of years we have been trialing an online community. We wanted to use it to engage with our online users and to gather feedback on our products and services, and we hoped that readers and researchers would also use it to discuss the matters that were important to them.
After a successful pilot, we opened up the community to everyone. Unfortunately, we had to close registration to new members soon afterwards due to excessive spamming, which saw valuable feedback overwhelmed by irrelevant and inappropriate comments. We have spent a lot of time and resource to try to prevent this but it has proved insurmountable. We have therefore reluctantly decided to close the community.
We are still committed to engaging with our online audiences, now more than ever before. We really want to hear your thoughts and ideas on how we can improve our online services. We need your help to gain a better understanding of how and why people use our website, how your needs change and how we can make it better. Continue reading »