What is the difference between knowledge and information? What is the difference between managing knowledge and managing information?
We all deal with large amounts of data on a daily basis, whether sifting through email at work or trying to remember the myriad passwords we’ve littered across the internet. This information needs to be managed in varying degrees.
Information is tangible and can be stored, protected and exploited in a controlled and structured environment, such as an Electronic Document and Records Management System (EDRMS). Knowledge, on the other hand, is more intangible, and therefore requires different approaches and strategies in order to manage and share it efficiently and effectively.
The value of knowledge is universally recognised; how to capture it and exploit it is less certain. The GKIM Knowledge Management Working Group (KMWG) – a cross-government group – has recently produced a set of Knowledge Principles as a companion to the previously published Information Principles.
Building on the Information Principles, the Knowledge Principles will ensure that civil servants can deliver the information we work with in a tangible way, while developing strategies and plans to improve how knowledge is captured, shared and nurtured within government departments. Continue reading »